Translation. A must-have guide – 2010 [US]
This guide ( pages), from Center for Health Literacy, is written for health organisations looking to have customer health information translated into other languages. This guide provides advice on the translation process, finding a translator, preparing materials for translation, monitoring and evaluating the end results. This guide was developed for the US market but the principles apply in most contexts.
Five Guidelines for Developing Customer-Friendly Websites – 2006 [US]
This guide (103 pages), is written for resource developers and focuses on how to design user friendly health websites. Advice is given on how to make websites easier to find, clean and uncluttered design, writing for the customer, creating clear paths for user tasks, and usability testing. This resource focuses on Medicare websites but the principles are applicable to all health websites.
The new health care law and you (the Let’s Ask 4 Questions consumer guide) – 2013 [US]
This consumer guide was produced by the Institute of Medicine's Health Literacy Roundtable to help uninsured Americans navigate the health insurance system. The Affordable Care Act (ACA) requires all Americans to have health insurance. This guide is aimed at the 45 million Americans who are uninsured.
Skills for Health Care Access and Navigation
This training material, published by the US National Center for the Study of Adult Learning and Literacy, consists of 5 sessions which trainers can use to up-skill the health literacy practices of their learners.
Caring for Your Heart: Living Well with Heart Failure
A guide for everyday people who have experienced heart failure about how to prevent further attacks and maintain good health. Produced by the North Carolina Program on Health Literacy (2012)
Automated Telephone Reminders: A Tool To Help Refill Medicines On Time
An automated telephone reminder system calls patients to remind them to refill their prescriptions and allows patients to order their refills on the phone. These systems can be difficult for patients with limited health literacy to use. This literacy-friendly telephone script is provided by the AHRQ for use by pharmacies who want to provide automated refill reminder calls to patients to improve adherence with medication regimens.
How To Create a Pill Card
Use this guide from the AHRQ to find out how you can create an easy-to-use "pill card" for your patients, parents, or anyone you know who has a hard time keeping track of their medicines.
Picture Stories for Adult ESL Health Literacy
This resource is provided by Fairfax County Public Schools in the United States, and is designed to help ESOL instructors address topics that affect the health and well-being of their students. Picture stories use a paneled comic-style layout, cartoon characters, and minimal words to help entice students to ask appropriate questions and instructors to relay the correct information in a meaningful way.
Improving Communication – Improving Care
This document, published by the American Medical Association (2006), is a guide to "how health care organizations can ensure effective, patient-centered communication with people from diverse populations". It includes a section on health literacy and provides information about why health literacy is important to health care companies, offering suggestions for organizations in terms of health literacy goals.
Health Literacy Measurement: A Proposed Research Agenda
Despite a steady increase in their number, existing measures and screeners of health literacy are not based on an accepted conceptual framework and fail to align with the growing body of theoretical and applied work. Existing measures are mainly focused on assessing what individuals can read and understand in clinical contexts. This leaves important factors untested, such as how individuals use information, and how health professionals and systems communicate with patients. This article by Pleasant et al (2011) outlines key elements of a proposed research agenda focusing on development of a new, comprehensive approach to measuring health literacy.