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Keyword: organisation

Improving Communication – Improving Care

This document, published by the American Medical Association (2006), is a guide to "how health care organizations can ensure effective, patient-centered communication with people from diverse populations". It includes a section on health literacy and provides information about why health literacy is important to health care companies, offering suggestions for organizations in terms of health literacy goals.

http://www.ama-assn.org/resources/doc/ethics/pcc-consensus-report.pdf

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Steps to Developing an Organizational Plan

From the US Centers for Disease Control and Prevention, an online tutorial with suggested actions and helpful templates: "Every organization involved in health information and services needs its own health literacy plan. Without an action plan, organizational improvements to address health literacy will likely be uncoordinated and not sustainable. Everyone has limited time and resources, and having a plan helps you know what to do first."

http://www.cdc.gov/healthliteracy/PlanAct/Steps/Introduction.html

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