The new health care law and you (the Let’s Ask 4 Questions consumer guide) – 2013 [US]
This consumer guide was produced by the Institute of Medicine's Health Literacy Roundtable to help uninsured Americans navigate the health insurance system. The Affordable Care Act (ACA) requires all Americans to have health insurance. This guide is aimed at the 45 million Americans who are uninsured.
Automated Telephone Reminders: A Tool To Help Refill Medicines On Time
An automated telephone reminder system calls patients to remind them to refill their prescriptions and allows patients to order their refills on the phone. These systems can be difficult for patients with limited health literacy to use. This literacy-friendly telephone script is provided by the AHRQ for use by pharmacies who want to provide automated refill reminder calls to patients to improve adherence with medication regimens.
How To Create a Pill Card
Use this guide from the AHRQ to find out how you can create an easy-to-use "pill card" for your patients, parents, or anyone you know who has a hard time keeping track of their medicines.
Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff
This training program from the AHRQ is intended for pharmacy staff members who regularly interact with patients and provide patients with health information. The training program: Introduces pharmacists, pharmacy technicians, and other pharmacy staff to the problem of low health literacy; Identifies implications of the problem; Explains techniques for pharmacy staff members to improve communication with patients who may have limited health literacy skills.
Is Our Pharmacy Meeting Patients’ Needs?: Pharmacy Health Literacy Assessment Tool User’s Guide
This pharmacy health literacy tool was designed to capture perspectives of three critical audiences-objective auditors, pharmacy staff, and patients. The three parts of the assessment are complementary and designed to form a comprehensive assessment. Although the assessment was designed to be used in outpatient pharmacies of large, urban, public hospitals that primarily serve a minority population, it can be adapted for use in other pharmacy and non-pharmacy environments.
Simply Put: A guide for creating easy-to-understand materials
Guide from the U.S. Department of Health and Human Services for creating health resources in understandable language.The guidance in Simply Put helps you transform complicated scientific and technical information into communication materials your audiences can relate to and understand. The guide provides practical ways to organize information and use language and visuals. This guide will be useful for creating fact sheets, FAQ’s, brochures, booklets, pamphlets, and other materials, including web content.
Communicating Risks and Benefits: An evidence-Based User’s Guide
Risk communication is the term used for situations when people need good information to make sound choices. This could involve recalls, confusing medication instructions, and in the worst case scenario, information in a disaster situation such as the Canterbury earthquake. Risk is a critical aspect of health literacy. This comprehensive report from the US FDA covers not only health literacy but also quantitative and qualitative information and how health professionals communicate risk benefit information. 235 pages.
Medicines in My Home
Medicines in My Home is a multimedia educational program to teach consumers from adolescence through adulthood how to choose over-the-counter medicines and use them safely. The program is provided by the United States FDA.
Clear Communication: An NIH Health Literacy Initiative
Information pertaining to the NIH Health Literacy Initiative "Clear Communication". Information and resources are provided under the following headings: health literacy, plain language, clear and simple, cultural competency, and talking to your doctor.
Effective Communication Tools for Healthcare Professionals
Effective Communication Tools for Healthcare Professionals is free, on-line, go-at-your-own-pace training that has helped more than 4,000 health care professionals and students improve patient-provider communication. This course is is designed to help health professionals acknowledge cultural diversity, address low health literacy, and accommodate low English proficiency. The course has five modules that will take approximately five hours to complete. You can start and stop whenever you like.