Automated Telephone Reminders: A Tool To Help Refill Medicines On Time
An automated telephone reminder system calls patients to remind them to refill their prescriptions and allows patients to order their refills on the phone. These systems can be difficult for patients with limited health literacy to use. This literacy-friendly telephone script is provided by the AHRQ for use by pharmacies who want to provide automated refill reminder calls to patients to improve adherence with medication regimens.
How To Create a Pill Card
Use this guide from the AHRQ to find out how you can create an easy-to-use "pill card" for your patients, parents, or anyone you know who has a hard time keeping track of their medicines.
Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff
This training program from the AHRQ is intended for pharmacy staff members who regularly interact with patients and provide patients with health information. The training program: Introduces pharmacists, pharmacy technicians, and other pharmacy staff to the problem of low health literacy; Identifies implications of the problem; Explains techniques for pharmacy staff members to improve communication with patients who may have limited health literacy skills.
Is Our Pharmacy Meeting Patients’ Needs?: Pharmacy Health Literacy Assessment Tool User’s Guide
This pharmacy health literacy tool was designed to capture perspectives of three critical audiences-objective auditors, pharmacy staff, and patients. The three parts of the assessment are complementary and designed to form a comprehensive assessment. Although the assessment was designed to be used in outpatient pharmacies of large, urban, public hospitals that primarily serve a minority population, it can be adapted for use in other pharmacy and non-pharmacy environments.
Simply Put: A guide for creating easy-to-understand materials
Guide from the U.S. Department of Health and Human Services for creating health resources in understandable language.The guidance in Simply Put helps you transform complicated scientific and technical information into communication materials your audiences can relate to and understand. The guide provides practical ways to organize information and use language and visuals. This guide will be useful for creating fact sheets, FAQ’s, brochures, booklets, pamphlets, and other materials, including web content.
Communicating Risks and Benefits: An evidence-Based User’s Guide
Risk communication is the term used for situations when people need good information to make sound choices. This could involve recalls, confusing medication instructions, and in the worst case scenario, information in a disaster situation such as the Canterbury earthquake. Risk is a critical aspect of health literacy. This comprehensive report from the US FDA covers not only health literacy but also quantitative and qualitative information and how health professionals communicate risk benefit information. 235 pages.
Medicines in My Home
Medicines in My Home is a multimedia educational program to teach consumers from adolescence through adulthood how to choose over-the-counter medicines and use them safely. The program is provided by the United States FDA.
Clear Communication: An NIH Health Literacy Initiative
Information pertaining to the NIH Health Literacy Initiative "Clear Communication". Information and resources are provided under the following headings: health literacy, plain language, clear and simple, cultural competency, and talking to your doctor.
Effective Communication Tools for Healthcare Professionals
Effective Communication Tools for Healthcare Professionals is free, on-line, go-at-your-own-pace training that has helped more than 4,000 health care professionals and students improve patient-provider communication. This course is is designed to help health professionals acknowledge cultural diversity, address low health literacy, and accommodate low English proficiency. The course has five modules that will take approximately five hours to complete. You can start and stop whenever you like.
Facilitating State Health Exchange Communication Through the Use of Health Literate Practices – Workshop Summary
Deductible, co-insurance, out-of-pocket limits. Even to those with a basic understanding of health insurance, terms such as these can be difficult to explain and to understand. Under the Affordable Care Act of 2010, many more Americans will be eligible for health insurance through state insurance exchanges by 2014. Many of these individuals are among the 90 million American adults who lack basic health literacy – the ability to process and understand the information needed to make appropriate health decisions. The IOM Roundtable on Health Literacy held a workshop on July 19, 2011, that explored ways in which health literate communication techniques can improve communication to potential enrollees. The workshop focused on lessons learned from existing exchanges, the effect of exchanges on consumers, the relevance of health literacy to the exchanges, and the current best practices in developing materials and communicating with consumers. This document summarizes the workshop.